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We are happy to inform that we also cooperate with customers from and outside of the EU.


Customers from EU member states can place their orders via our online warehouse. We will dispatch the order to you.

You can place your order:

24 hours a day, 7 days a week:

- using our online order form at the website: hurt.arwena.com

- via the following e-mail address: hurt@arwena.com

Your order at hurt.arwena.com has to comprise at least 5 items of min. charge PLN 300.

Every order placed before 2 p.m. during a working day will be processed and, if possible, dispatched the same day. If your order needs to be modified, it may take longer for it to be dispatched.
Every order placed after 2 p.m., during weekend or during holidays will be processed the next working day.

Every order is first verified in order to confirm the availability of the product. Please make the bank transfer only after you have received confirmation that the products you have ordered are available.


A 0% or 23% VAT invoice is issued for the purchase of goods.

23% VAT – Intra-community delivery taxed in Poland.

- A VAT invoice must be issued if you do not have a European VAT Identification Number.

This can be also issued upon your request.

0% VAT – Intra-community delivery.

-The customer must pay the tax in their own country.

(This option is available only for VAT taxpayers who have a European VAT Identification Number.)

If you would like to choose this option, please send us a copy of the certificate confirming that you operate a business and that you have a European VAT Identification Number. This will enable us to issue a 0% VAT invoice.

After receiving your order, please sign and send back all the documents enclosed with it. The documents include: confirmation of payment, copy of the invoice order receipt filled-in and signed by you.


Customers from non-EU countries are invited to visit our physical warehouse, where they can count on professional service.